In today’s marketplace, Information Technology is at the core of daily operations. Ensuring that your IT system is healthy can have a great impact on the success of your business. Organizations are continually being pressured to provide increasing IT services but with fewer resources and tighter budgets. Costly downtime and lost time fixing problems all contribute to the bottom line. Whether you are a small business looking to outsource IT support, or a large firm with an IT department, we can partner with you to provide value added services to achieve your business goals.
Managed IT Security
Our IT security solutions protect your network from the latest security threats. Using tools such as managed firewalls, anti-virus, and patch management, we work hard to mitigate risk to your organization.
Managed IT Spending
Reduce your IT spending with a predictable flat rate cost to maintain your IT system. Network downtime costs money, by reducing interruptions to your network you can experience higher business profitability. We work with you to build a custom managed program suited for your specific needs.
Managed IT Performance
We maintain your servers, computers, and network for peak performance. An efficient and reliable network helps keep your organization running efficiently and smoothly. Increase productivity by enabling your team to focus on what they do best.
24/7 System Monitoring
At the core of our Managed Services offering, Helix provides Remote Monitoring & Management (RMM) of your network. RMM functions as the foundation to our proactive approach as these tools provide real-time monitoring of your network, servers and endpoints. Our RMM tools alert our technicians of any problems, and we are able to provide resolution remotely, sometimes before you even knew the problem existed.
Help Desk Services
Our help desk team provides live phone support for any issues your network team or users face. We can typically resolve issues through a simple phone call, or a remote web session with one of our system analysts. On-site support is provided when required.
Backup & Disaster Recovery
Helix Backup & Disaster Recovery (BDR) ensures your data is protected against loss. Our BDR is a hybrid cloud solution utilizing an onsite backup as well as an off-site backup. We monitor backup intervals and test recoveries to ensure fast recovery and maintain business continuity, Helix’s fast and proven disaster recovery process includes bare metal recovery and virtual recovery options.
A BASIC PROTECTION PLAN
NEXT DAY RESPONSE
(pay per use)
*WORKSTATION / LAPTOP ONLY
A GREAT VALUE ADD TO YOUR IT DEPARTMENT
8HR RESPONSE GUARANTEE
5HR HELP DESK BUNDLE
250GB HOSTED BACKUP
AN ALL INCLUSIVE PREMIUM SERVICE
2HR RESPONSE GUARANTEE
UNLIMITED HELP DESK
500GB HOSTED BACKUP
MONTHLY REVIEWS WITH AN IT MANAGER